Returns are only allowed within 30 days of the date of order. Refunds will be issued only if all items in question are received back at Hercke in proper working order, and in their original packaging.
When the item is received, Hercke will process the return and refund the cost of the order less any outbound shipping costs (when shipping is included). Return shipping costs are borne by the customer, and are not the responsibility of Hercke. The cost of return shipping will not be refunded.
A 50% restocking fee will apply for all returns.
For any individual components that are damaged in transit or have manufacturing issues, a replacement will be provided. A picture is required of the damaged/defective component prior to a replacement being sent out. The above return policy still applies to all other components.
If you have any questions or concerns, our customer support team would be more than happy to assist you. Please contact us at (855) 344-2009 or you can send us an email at [email protected]